Maria Camargo
Sherman,TX
Summary
Adept at enhancing client satisfaction and streamlining appointment processes, as demonstrated at Pediatric Dental Specialists. Skilled in schedule coordination and patient flow management, I excel in critical thinking and effective multitasking. My strong work ethic and guest relations prowess have significantly improved operational efficiency and client relationship building.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Appointment Scheduler/Translator
Pediatric Dental Specialists
07.2018 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered multi- line phone. Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as first point of contact and answered questions from potential patients.
- Set appointments for prospective patients.
Appointment Scheduler/Translator
Pediatric Dentistry Of Sherman
04.2012 - 09.2018
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings
Sales Associate Specialist
State Farm
09.2008 - 01.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Sales Associate
Radio Shack Corporation
10.1998 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Interpreter
Project Kind
05.1996 - 06.1997
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Office Assistant
Grayson County Sheriff's Office
08.1994 - 05.1995
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Diploma - Basic
Sherman High School
Sherman, TX05.1995
Skills
- Follow-up skills
- Guest Relations
- Client Relationship Building
- Schedule Coordination
- Patient Flow Management
- Strong Work Ethic
- Telephone Etiquette
- Computer Skills
- Critical Thinking
- Effective Multitasking
Certification
CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Appointment Scheduler/Translator
Pediatric Dental Specialists
07.2018 - Current
Appointment Scheduler/Translator
Pediatric Dentistry Of Sherman
04.2012 - 09.2018
Sales Associate Specialist
State Farm
09.2008 - 01.2012
Sales Associate
Radio Shack Corporation
10.1998 - 04.2007
Interpreter
Project Kind
05.1996 - 06.1997
Office Assistant
Grayson County Sheriff's Office
08.1994 - 05.1995
Diploma - Basic
Sherman High School
CPR
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