Maria Campos
Pacific Central Coast Health Centers
325 Brian St,CA
21
years of professional experience
Dynamic healthcare professional with nearly 20 years of experience at Pacific Central Coast Health Centers. Expert in electronic health systems and adept at enhancing patient satisfaction through effective communication and financial guidance. Bilingual Spanish interpreter skilled in resolving complex inquiries and ensuring compliance with HIPAA regulations. Proven track record in optimizing patient registration processes.
Work History
Patient Service Associate
1 Year 11 Months- Registered patients, verified demographics, and updated medical records in electronic health systems.
- Arranged appointments across multiple doctors and clinics.
- Checked insurance eligibility, collected copayments, and explained financial policies professionally.
- Answered incoming calls, resolved routine questions, and routed messages to appropriate clinical staff.
- Supported patient check-in and check-out, verifying forms and visit readiness.
- Protected confidential patient information and maintained secure health records.
- Created welcoming front-desk experience by greeting patients, addressing needs promptly, and answering questions clearly.
- Interpreted for our Spanish speaking patients.
Financial Service Associate
1 Year 6 Months- Reviewed insurance eligibility and benefits for patient accounts to support accurate financial processing.
- Explained self-pay balances, payment choices, and financial assistance programs to patients.
- Processed patient payments, updated account records, and balanced daily cash activity.
- Resolved billing questions by researching claims, charges, and account discrepancies.
- Protected confidentiality while handling sensitive financial and insurance data in electronic systems.
- Scheduled appointments for urgent care, primary care, and occupational medicine.
- Answered multi-line phone system and routed messages to correct team members promptly.
Patient Registration Representative
2 Years- Verified patient demographics and completed intake documentation accurately in fast-paced emergency room settings.
- Checked insurance eligibility, benefits, and patient responsibility details.
- Collected co-pays, explained financial policies, and assisted with payment processing at point of service.
- Maintained accurate records in electronic health systems while protecting HIPAA-compliant information.
- Gathered required documentation for inpatient admissions and stays.
Patient Service Representative
11 Years 10 Months- Supported patient check-in, check-out, and appointment scheduling through accurate registration workflow.
- Verified insurance coverage, demographic details, and eligibility before visit completion.
- Processed patient payments, including co-pays, deductibles, and past due balances.
- Handled phone inquiries, message routing, and follow-up requests with timely patient communication.
- Maintained confidential patient records in electronic health systems with consistent data accuracy.
- Adjusted patient accounts, set up payment plan options, and completed account reconciliation.
- Worked aging reports, appealed denied claims, and resubmitted corrected claims.
- Scheduled appointments for multiple doctors and clinics.
Education
Medical Office Systems - Medical Office Systems
Skills
Healthcare professional with almost 20 years of experience.
Computer proficient in Athena
Lerner
eClinical Works
Centricity
Epic and Microsoft Office.
Timeline
Patient Service Associate
Pacific Central Coast Health Centers
11.2024 - CurrentRead More
Financial Service Associate
Pacific Central Coast Health Centers
05.2023 - 11.2024Read More
Patient Registration Representative
Dignity Health
05.2021 - 05.2023Read More
Patient Service Representative
Mountain Park Health Center
08.2005 - 06.2017Read More
Santa Barbara Business College
Medical Office Systems from Medical Office Systems
Read More