Maria Cerano

• Promoted Coca-Cola products through engaging events, product sampling, and customer interactions to enhance brand awareness and loyalty
• Represented the brand at promotional events, community activities, and retail locations, maintaining a professional and enthusiastic image.
• Distributed marketing materials and provided product education to drive customer interest and product knowledge.

Collected customer feedback and insights to support future marketing strategies.

• Collaborated with a team of ambassadors to plan and execute campaigns that increased product visibility.

• Supervised and trained a team of servers, ensuring smooth and efficient front-of-house operations.

• Delegated sections and responsibilities, balancing staff workload during high-volume shifts.

• Resolved customer concerns promptly, maintaining high guest satisfaction and loyalty.

• Collaborated with kitchen and management teams to coordinate special events and improve service flow.

• Assisted with onboarding new hires and maintaining service standards through ongoing coaching.

• Handled closing duties, cash reconciliation, and inventory checks.

• Led and motivated a team of crew members to ensure efficient drive-thru and front-line operations during peak hours.

• Trained new employees on food prep, safety protocols, and customer service standards.

• Maintained quality control and order accuracy, reducing customer complaints and increasing satisfaction.

• Operated POS system, handled cash, and resolved customer issues with professionalism.

• Assisted management with shift planning, inventory checks, and store cleanliness.