Maria daneluzzi
Lauderhill,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Walmart. Proven track record in enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in inventory management and operational efficiency, consistently driving improvements that elevate service delivery and team performance. Committed to fostering a positive work environment and achieving business goals.
Overview
26
26
years of professional experience
Work History
Sales Associate
Primark
12.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer interest and promote sales.
- Processed transactions accurately using point-of-sale (POS) systems for efficient checkout.
- Collaborated with team members to ensure store cleanliness and optimal inventory levels.
Digital Shopper
Walmart
06.2022 - Current
- Collaborated with team members to streamline order processing workflows, improving efficiency in service delivery.
- Monitored performance metrics for online orders, identifying areas for improvement in speed and accuracy of service.
- Trained new employees on operational procedures related to digital shopping tools and customer engagement strategies.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Executed online order fulfillment processes, ensuring timely and accurate delivery of products to customers.
- Managed inventory levels, utilizing Walmart's systems to track product availability and optimize stock levels.
- Assisted customers with digital shopping inquiries, providing exceptional support and enhancing overall shopping experience.
Team Lead
Walmart
06.2020 - 06.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular team meetings to discuss challenges, share best practices, and boost morale.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Coordinated scheduling to optimize workforce efficiency during peak hours.
- Monitored daily team performance and provided feedback for continuous improvement.
- Assisted management in implementing inventory control measures to enhance stock accuracy.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Department Manager
Walmart
05.2018 - 06.2020
- Analyzed sales data to identify trends and adjust departmental strategies accordingly.
- Coordinated merchandise displays to enhance customer engagement and drive sales.
- Ensured stock levels met demand through regular inventory audits and replenishment planning.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on inventory management best practices.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Vice President
Toty Sports
03.2006 - 09.2016
- Spearheaded financial planning processes, ensuring alignment with corporate goals and resource allocation.
- Oversaw market analysis efforts to identify trends and inform strategic decision-making across departments.
- Directed organizational change initiatives, enhancing adaptability in response to market shifts and challenges.
- Evaluated business operations, implementing best practices that resulted in streamlined processes and improved outcomes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Flight Attendant
Aeropostal
09.1999 - 09.2002
- Provided training to new crew members on customer service standards and operational procedures.
- Assisted in handling onboard issues, employing conflict resolution skills to maintain a positive environment.
- Monitored cabin conditions, ensuring compliance with cleanliness and safety regulations throughout flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Bachelor - Marketing Management
Instituto Universitario Rodolfo Loero Arismendi
Venezuela 09.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Sales Associate
Primark
12.2022 - Current
Digital Shopper
Walmart
06.2022 - Current
Team Lead
Walmart
06.2020 - 06.2022
Department Manager
Walmart
05.2018 - 06.2020
Vice President
Toty Sports
03.2006 - 09.2016
Flight Attendant
Aeropostal
09.1999 - 09.2002
Bachelor - Marketing Management
Instituto Universitario Rodolfo Loero Arismendi