Maria Diaz
Naples,FL
Summary
Dynamic General Manager at Adam's Foods INC with a proven track record in operations management and leadership. Enhanced profitability through strategic cost-control measures and developed training programs that empowered teams. Excelled in problem resolution, transforming customer feedback into loyalty, while consistently exceeding sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Rick Hendrick Chevrolet
Naples
05.2025 - Current
- Managed check-ins and check-outs efficiently, ensuring a seamless guest experience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
General Manager
NCB McDonalds
Naples
07.2024 - 05.2025
General Manager
Adam's Foods INC
Naples
06.2015 - 07.2024
- Oversaw daily operations ensuring consistency in product quality and service standards.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Developed employee training programs fostering skill enhancement and operational knowledge.
- Implemented cost-control measures improving overall profitability of the department.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
CNA Certification -
Lorenzo Walker
Naples 01.2011
High School Diploma -
Labelle High School
LaBelle, FL05.2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
Certification
Servsafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Rick Hendrick Chevrolet
05.2025 - Current
General Manager
NCB McDonalds
07.2024 - 05.2025
General Manager
Adam's Foods INC
06.2015 - 07.2024
CNA Certification -
Lorenzo Walker
High School Diploma -
Labelle High School