Medical Assistant
Open To Work
Maria D. Saldate
Amazon
Fontana,CA
Work Preference
Desired Job Title
Medical AssistantFood Delivery DriverStow AssociateCustomer Returns AssociateZumba Fitness Instructor
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Fontana, CA, USFontana, CA
Open to relocation:
Yes
Important To Me
Flexible work hoursPaid time offPaid sick leave
2
Languages
1
Certification
22
years of professional experience
Customer Service Professional experienced in fostering client relationships and enhancing satisfaction through effective communication and teamwork. Healthcare Professional with expertise in clinical and administrative functions, delivering high-quality patient care and efficient management of electronic health records. Committed to adaptability and collaboration, contributing to overall success in fast-paced environments.
Work History
Medical Assistant
1 Year- Assisted in patient examinations, documenting vital signs and medical histories accurately.
- Educated patients on treatment plans and preventive health measures, enhancing overall health literacy.
- Collaborated with healthcare providers to streamline communication and improve patient care delivery.
- Managed patient scheduling and follow-up, ensuring seamless clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Increased efficiency in the the by implementing digital filing a system for patient records.for patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in the office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxiety and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Assisted in electronic health record management, ensuring accurate patient data entry and retrieval.
- Provided front desk support, greeting patients and addressing inquiries with professionalism.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Trained new staff on office procedures and systems for improved operational consistency.
- Oversaw patient intake processes, verifying insurance information and documentation accuracy.
- Checked patient insurance, demographics, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patients' coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Improved office organization by maintaining accurate patient records and filing systems.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Food Delivery Driver
3 Years 7 Months- Verified orders prior to delivery to ensure customer satisfaction and minimize complaints.
- Deliver several orders at a time to different customers
- Delivered food promptly to ensure customer satisfaction.
- Communicate with customers at all times to keep aware of ETA of food delivery
- Treated customers with respect to enhance their experience.
- Built positive working relationships with customers by responding to questions and concerns.
- Maintained cleanliness of delivery vehicle to uphold company’s professional image.
- Kept the delivery vehicle clean and tidy to maintain the company's professional image.
- Drove safely to protect myself, customers, and others on the road.
Stow Associate
4 Years 11 Months- Keep storage areas organized, clean, and secure to fully protect company assets
- Remove debris and hazardous materials from the working area to avoid any accidents
- Work at a fast pace keeping task time at 13 secs or less
- Stowed items efficiently in designated locations to maintain organization.
- Work well under pressure
- Always make sure to work in a clean and safe area
- Executed floor cleaning, debris removal, and inventory rearrangement to maintain a tidy, obstacle-free warehouse
- Alerted supervisors and coworkers to potential hazards, facilitating quick resolution of issues
- Performed frequent cleaning and sanitizing tasks to uphold hygiene standards.
- Making sure the product is stored in a secure manner
- Assisted coworkers in maintaining a safe working environment by addressing hazards.
Customer Returns Associate
4 Years 11 Months- Capable of working in a team environment, and in various departments across the facility
- Unpacked and inspected returned merchandise to ensure quality and accurate processing
- Reviewed merchandise to determine appropriate disposition, facilitating efficient returns processing
- Communicate with fellow associates on shared assignments
- Focus and remain on task in a fast-paced environment to meet our customers' expected level of service
- Work in high attention to detail, strong organizational skills, and multitasking
- Lift and carry items weighing up to 50 pounds safely and efficiently.
- Other tasks as required to meet goals
Zumba Fitness Instructor
11 Years 9 Months- Inspired clients to reach their personal fitness goals by creating and modifying workout routines.
- Leveraged personal and professional networks to acquire and manage new clients.
- Guided clients on nutrition, healthy living, and weight management for improved wellness.
- Motivate clients to achieve their weight lost goals
- Educated clients on nutrition, healthy living, and weight management.
- Guided clients in weight loss strategies.
- Help clients build muscles
- Assisted clients in developing personalized weight loss plans
- Supported clients in creating tailored muscle-building workout routines
- Created an engaging and secure atmosphere during fitness classes
- Always made everyone welcome
- Personalized workouts from beginners, intermediate, and advanced
- Managed payment processing for client transactions
- Motivate clients to achieve their weight loss goals
- Presented innovative workout and dance routines to enhance client engagement
- Incorporated diverse music genres to energize fitness classes
Babysitter
1 Year 1 Month- Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically.
- Assisted children with homework and special projects across subjects to enhance academic success.
- Developed strong bonds with children by inquiring about their school, friends, and hobbies.
- Reviewed and followed parent directions for all aspects of children's care.
- Kept track of the children's behavior, the food they ate, and the medications they were given.
- Maintained a safe environment at all times.
- Accompanied children to parks and stayed with them to ensure their safety.
- Prepared nutritious snacks and meals tailored to individual dietary needs.
- Planned and coordinated diverse activities to foster physical and mental development.
- Prepared tasty, healthy meals for family of [Timeframe] to encourage good eating habits.
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
- Kept track of schedules for children's sleeping, eating, and schooling.
- Maintained control in duress and arguing situations.
- Communicated effectively with children of diverse backgrounds to foster a supportive environment.
Drive-Thru Cashier
2 Years 3 Months- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Conducted training sessions for new employees to ensure proper service techniques and standards.
- Took orders, prepared food, and processed payments all at once
- Double-checked orders and packaged items for transport
- Quickly distributed food to the wait staff in order to provide excellent customer service
- Promoted customer loyalty by efficiently handling food and service complaints
- Increased customer satisfaction by quickly addressing and resolving food and service complaints
- Monitored food stock and supplies to ensure timely reordering and availability
- Worked under pressure
- Developed a proposal outlining strategies to improve service quality.
- Handled food and service complaints to promote customer loyalty and enhance dining experience
- Provided recommendations for menu improvements based on customer feedback.
- Advised customers on menu selections to enhance their dining experience.
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled
- Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving
- Kept track of food stock and supplies in order to reorder on time
- Assisted wait staff and other members of the team in completing tasks
- Washed and sanitized dishes after each order to protect customers
- Made a proposal
- Managed high-volume service periods effectively while maintaining quality standards.
- Encouraged additional purchases of beverages, desserts, and sides, consistently exceeding sales goals
Telemarketing Representative
1 Year 7 Months- Did cold calling and outreach to build a sales pipeline.
- Used a consultative sales approach to understand and meet customer needs.
- Confirmed delivery dates for customers to ensure timely receipt of products.
- Demonstrated excellent sales skills and a thorough understanding of them.
- Kept revenue and sales skills up to date.
- Maintained accurate records of customer and potential customer contact information to streamline follow-ups.
- Represented company at events and maintained professional relationships.
- By effectively managing time and resources to meet sales objectives, I was able to maximize profit opportunities.
- Resolved customer complaints by escalating calls to the appropriate department.
- Handled inbound calls from potential customers, providing information and addressing inquiries to facilitate sales.
- Explained product prices and packages to customers.
- Managed time and resources effectively to meet sales objectives, maximizing profit opportunities.
- Kept track of customer information in a database.
- Treaded all customers with respect
- Treated all customers with respect
- Took customers credit card payments
- Operated efficiently in a fast-paced environment to meet customer demands.
- Took customers' credit card payments
- Collaborated with co-workers to achieve common goals and enhance teamwork.
- Used discretion and good judgment when it came to using company materials and supplies.
Restaurant Server/Drive-thru Server
9 Months- Removed trash, spills, and trays to keep areas clean and professionally organized.
- Earned recognition from management for delivering exceptional customer service.
- Provided excellent service by creating a warm and welcoming environment.
- Suggested additional items and offered samples of weekly promotional items to boost store sales.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Restocked condiments and drink station supplies to keep customers happy.
- Received frequent compliments from customers for exceeding expectations in service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
- Completed cash transactions in a timely and accurate manner.
- Informed the manager about any accidents, injuries, or unsafe working conditions.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Kept up with current menu items, garnishes, ingredients, and preparation techniques.
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
- Restocked product displays to ensure items were readily available for customers. and moved merchandise around.
- Answered customers' questions, suggested items, and kept track of their orders.
- Provided product samples, answered questions, and made product recommendations.
- Enhanced customer satisfaction by implementing creative solutions to common problems.
- Promoted items on beverage lists and restaurant specials.
- Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
- Take order, charge order, and give the order to the customer under 3 minutes when they ordered thru the drive-thru.
- Speak as clearly and as respectfully as possible thru the drive-thru speaker
- Maintained cleanliness and organization of the drive-thru area.
- Multitask throughout the shift
- Check the authenticity of money
Education
High School
Cosmetology - Cosmetology
Skills
First Aid/CPR
HIPAA compliance
Self-starter
Team development
Immunization administration
CPR certification
Workplace safety
Motivational leadership
Sales expertise
Team collaboration
Team building
Material handling
Patient follow-up
Extremely organized
Learning
Continuous learning
Stress management
Confidence
Multilingual communication
Patient confidentiality
Cold calling
Safety awareness
Cardiopulmonary resuscitation
Vaccine administration
Emergency response
Spanish communication
Payment processing
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
First Aid/CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Golden Gate Health Pediatrics
08.2025 - CurrentRead More
Food Delivery Driver
Ubereats
01.2023 - CurrentRead More
Stow Associate
Amazon
09.2021 - CurrentRead More
Customer Returns Associate
Amazon
09.2021 - CurrentRead More
Babysitter
Self-Employed
01.2019 - 02.2020Read More
Drive-Thru Cashier
Pollo Loco
04.2014 - 07.2016Read More
Zumba Fitness Instructor
Latin Dance Fitness Center
05.2011 - 02.2023Read More
Telemarketing Representative
U.S. English
06.2005 - 01.2007Read More
Restaurant Server/Drive-thru Server
Victor's Villa
08.2004 - 05.2005Read More
Hacienda La Puente Adult Education
Cosmetology from Cosmetology
Read More
Bassett High School
High School
Read More