Maria Erazo Rodriguez
Washington
Summary
Dedicated college student with limited experience, eager to expand knowledge and skills. Customer service associate with expertise in conflict resolution and time management. Proven ability to communicate effectively and adapt to diverse situations. Focused on ensuring superior service excellence, applicable to various scenarios.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Aloe sun
Durham
05.2025 - 07.2025
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate Cashier
Compare Foods
Durham
06.2019 - 04.2023
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Answered phone calls to assist customers with questions and orders.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines efficiently.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Maintained cleanliness and organization of checkout area.
Education
Bachelor of Arts - Criminal Justice
Trinity Washington University
Washington, DC05-2028
High School Diploma -
Hillside Highschool
Durham, NC05-2024
Skills
- Customer service
- Conflict resolution
- Case analysis
- Team collaboration
- Communication skills
- Critical thinking
- Billing procedures
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Aloe sun
05.2025 - 07.2025
Customer Service Associate Cashier
Compare Foods
06.2019 - 04.2023
Bachelor of Arts - Criminal Justice
Trinity Washington University
High School Diploma -
Hillside Highschool