Maria Espinal
Pine Hills
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Skilled in managing employee performances, and steps of improvement. Natural leadership talent with motivational approach.
Overview
7
7
years of professional experience
Work History
Off premise coordinator
Maggiano’s Little Italy
Orlando
02.2022 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints in a timely manner while upholding company standards.
Cashier/Track Marshal
Andretti Indoor Karting & Games
Orlando
10.2020 - 12.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted guests with kart selection and provided pre-race instructions.
- Enforced safety protocols and responded to incidents on the track promptly.
- Trained new marshals on operational procedures and safety guidelines effectively.
Front/Back of House Team Member
BurgerFi
Orlando
01.2020 - 10.2020
- Collaborated with team members to fulfill orders promptly and accurately.
- Supported training of new staff on kitchen procedures and protocols.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Performed additional duties as requested by management team members.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Provided excellent customer service to both internal and external customers.
- Managed cash transactions efficiently, ensuring accurate handling and reconciliation.
Customer Service Cashier
Wawa
Orlando
02.2019 - 10.2019
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash, credit, and debit payments accurately.
Family Rides Attendant
Fun Spot America
Orlando
05.2018 - 08.2018
- Monitored ride operations to ensure guest safety and enjoyment.
- Responded quickly to emergency situations according to established protocols.
- Conducted tests on rides prior to opening the attraction each day.
- Interacted with guests in a friendly manner while providing information about the attractions.
- Checked tickets and wristbands at entrance gates and ensured only authorized personnel entered the ride area.
- Verified age requirements for certain rides and monitored lines during peak hours.
Education
GED -
Oak Ridge High School
Orlando, Florida05-2018
Skills
- Employee training
- Customer service
- Scheduling tasks
- Quality assurance
- Time management
- Performance evaluation
- Adaptability and flexibility
- Problem-solving
Accomplishments
- 2 Employee of the Month Awards
- 8 Employee Recognition Awards
References
References available upon request.
Timeline
Off premise coordinator
Maggiano’s Little Italy
02.2022 - Current
Cashier/Track Marshal
Andretti Indoor Karting & Games
10.2020 - 12.2021
Front/Back of House Team Member
BurgerFi
01.2020 - 10.2020
Customer Service Cashier
Wawa
02.2019 - 10.2019
Family Rides Attendant
Fun Spot America
05.2018 - 08.2018
GED -
Oak Ridge High School