Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
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Maria Esquivel

Hawthorne

Summary

Dynamic Online Grocery Associate with proven expertise at Whole Foods Market Inc in enhancing customer satisfaction through meticulous order fulfillment and effective communication. Skilled in adaptive scheduling and customer complaint resolution, I consistently met deadlines while fostering a positive work environment. Committed to delivering exceptional service and attention to detail.

Overview

9
9
years of professional experience

Work History

Online Grocery Associate

Whole Foods Market Inc
08.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Online Grocery Associate

Amazon LLC
02.2020 - 08.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.

Customer Service Representative

Macy's
10.2016 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Activity Assistant

Hawthorne Healthcare And Wellness Center
02.2016 - 10.2016
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.

Education

High School Diploma -

Leuzinger High School
Lawndale, CA
06-1993

Skills

  • Customer Interaction
  • Adaptive Scheduling
  • Attention to Detail
  • Customer Complaint Resolution

Accomplishments

  • Achieved metrics UPH by completing orders with accuracy and efficiency.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Online Grocery Associate

Whole Foods Market Inc
08.2022 - Current

Online Grocery Associate

Amazon LLC
02.2020 - 08.2022

Customer Service Representative

Macy's
10.2016 - 01.2017

Activity Assistant

Hawthorne Healthcare And Wellness Center
02.2016 - 10.2016

High School Diploma -

Leuzinger High School

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Maria Esquivel