Maria Esquivel
Norcross,GA
Summary
Results-driven assistant manager with expertise in staff supervision, decision-making, and conflict resolution. Proven ability to enhance customer satisfaction while maintaining operational excellence in restaurant environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Arbys Resturant
Norcross, Georgia
02.2013 - Current
- Trained and developed team members on customer service best practices.
- Supervised daily restaurant operations and ensured compliance with health standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Monitored cash handling processes and ensured accuracy in transactions.
- Managed inventory levels and coordinated food supply orders efficiently.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Inventory management
- Scheduling and planning
- Team leadership
- Staff supervision
- Decision-making
- Money handling
- Problem solving
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Arbys Resturant
02.2013 - Current