Maria Fernandes-Depina
Quincy,MA
Summary
Organized Receptionist and Appointment Setter with 3 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
10
10
years of professional experience
Work History
Clinical Scheduling Specialist
Dana Farber Cancer Institute
Brookline , United States
10.2021 - Current
- Called Patients to coordinate schedules and set appointments.
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Epic, Email and CRM/NotifyMD.
- Established rapport with callers to build loyalty and support retention goals.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled complaints and questions, and re-directed calls to other team members.
CNA/Home Health Aide
Bayada Home Care
Braintree, MA
04.2015 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
Dental Receptionist
Braintree Dentistry And Braces
Braintree, MA
06.2020 - 10.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
Dental Receptionist
Columbia Family Dental
Dorchester, MA
12.2018 - 03.2020
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH05.2023
Certificate - Medical Billing And Coding
Quincy College
Quincy, MA05.2021
Skills
- Attention to Detail
- Administrative Support
- Verbal and Written Communication
- Payment Processing
- Documentation and Reporting
- Records Management
- Data Entry and Database Software
- Flexible and Adaptable
- Analytical and Critical Thinking
- Attention to Detail
- Administrative Support
- Appointment Plus software knowledge
Languages
Cape Verde Creole
Native or Bilingual
Timeline
Clinical Scheduling Specialist
Dana Farber Cancer Institute
10.2021 - Current
Dental Receptionist
Braintree Dentistry And Braces
06.2020 - 10.2021
Dental Receptionist
Columbia Family Dental
12.2018 - 03.2020
CNA/Home Health Aide
Bayada Home Care
04.2015 - Current
Bachelor of Science - Health Information Management
Southern New Hampshire University
Certificate - Medical Billing And Coding
Quincy College
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