Michael Moore
Roxbury,MA
Summary
Dynamic Clinical Scheduling Specialist with a distinguished history at Hospital Institutions, orchestrating appointment coordination and optimizing workflows.
Overview
22
22
years of professional experience
Work History
Clinical Scheduling Specialist
Dana Farber Cancer Institute
Boston, MA
12.2025 - Current
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Managed calendar systems to ensure timely appointment confirmations and reminders.
- Developed strategies for improved workflow and time management within the organization.
- Facilitated communication between departments regarding schedule changes and updates.
- Implemented scheduling software to streamline operations and enhance productivity.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Collaborated with other departments on special projects requiring additional personnel resources.
Personal Care Attendant
Tempus Inc.
01.2014 - Current
- Provided personal care services for consumer #8074, including physical assistance with mobility, transfers, and passive range of motion exercises.
- Assisted with daily activities such as medication intake, bathing, grooming, dressing, meal preparation, eating, and toileting.
- Supported instrumental activities of daily living, including laundry, shopping, housekeeping, and transportation to medical appointments.
Patient Service Coordinator
Mass General Brigham
01.2023 - 01.2025
- Accomplished leader adept at managing evolving priorities in fast-paced settings.
- Skilled in proactive problem-solving through anticipation, preparation, and creative resourcing.
- Experienced in stress and crisis management, maintaining composure under pressure.
- Excellent communicator, fostering enthusiasm and engagement among teams.
- Practical, common-sense approach to leadership that drives collaboration and results.
- Managed inbound and outbound calls for the Central Scheduling department.
- Provided assistance to patients and hospital departments, ensuring efficient call transfers.
- Maintained the department work queue while handling 70+ calls per day.
- Scheduled, rescheduled, and canceled appointments for imaging services, including MRI, CT scans, nuclear medicine, ultrasound, and bone density screenings.
Medical Administrative Assistant
Mount Auburn Hospital
01.2021 - 01.2022
- Scheduled all radiology orders, including MRI, CT scans, and emergency imaging appointments for the primary care center at Mount Auburn Hospital.
- Managed incoming calls from patients and hospital departments, efficiently triaging inquiries to appropriate providers within the department.
- Secured prior authorizations for medications and promptly obtained emergency authorizations for imaging requests from primary care providers.
Patient Access Specialist
Dana Farber Cancer Institute
01.2012 - 01.2013
- Pre-registers new patients by handling inbound and outbound calls, accurately documenting demographic, financial, and other relevant personal details in the hospital information system.
- Verifies insurance eligibility and benefits through automated systems, payer websites, or direct communication with insurance carriers during pre-registration.
- Reviews eligibility option reports to identify invalid insurance and escalate cases to Financial Counselors when necessary.
- Conducts registration interviews with new patients prior to their initial visit, ensuring all demographic, financial, and personal information is up to date in the hospital system.
Medical Secretary - Anesthesiology
Brigham & Women's Hospital
01.2008 - 01.2010
- Managed clinical messages for the Pain Management Center, ensuring accurate communication between patients and providers.
- Processed prescription refill requests from the prescription line and forwarded them to designated providers for approval.
- Distributed prescriptions to patients while assisting with insurance-related issues, including prior authorizations.
- Handled all pharmacy inquiries regarding prescriptions, ensuring efficient resolution of patient concerns.
Sterile Processing Technician
Mass General Hospital
01.2004 - 01.2005
- Assembled surgical kits and hospital equipment to ensure proper preparation for medical procedures.
- Conducted decontamination, sterilization, wrapping, and storage of all surgical instruments, maintaining strict infection control standards.
- Delivered sterilized equipment to operating rooms and managed emergency setups for surgical procedures.
Education
University of Miami - Political Science
University of Miami
Coral Gables, FLSkills
- Microsoft Office Suite
- EPIC and Workday
- Jabber and Cisco Finesse
- UKG software
- Workflow optimization
- Appointment coordination and scheduling
- Problem solving
- Team collaboration
- Cross-functional coordination
- Schedule management
- CRM software proficiency
- Critical thinking skills
- Medical terminology expertise
Timeline
Clinical Scheduling Specialist
Dana Farber Cancer Institute
12.2025 - Current
Patient Service Coordinator
Mass General Brigham
01.2023 - 01.2025
Medical Administrative Assistant
Mount Auburn Hospital
01.2021 - 01.2022
Personal Care Attendant
Tempus Inc.
01.2014 - Current
Patient Access Specialist
Dana Farber Cancer Institute
01.2012 - 01.2013
Medical Secretary - Anesthesiology
Brigham & Women's Hospital
01.2008 - 01.2010
Sterile Processing Technician
Mass General Hospital
01.2004 - 01.2005
University of Miami - Political Science
University of Miami