Maria Frausto
Bakersfield ,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
SALES ASSOCIATE
seven eleven
delhi, ca
08.2023 - Current
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to process sales transactions and handle payments.
- Drove sales through customer relationship building and suggestive selling techniques.
- Enticed customers with sales and promotions to boost sales.
- Assisted with training new employees on sales procedures.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
TAXI DRIVER/DISPATCHER
Latino Taxi
bakersfield, ca
07.2013 - 10.2018
- Managed high call volumes while maintaining quality assurance standards.
- Maintained organized filing systems, enhancing document retrieval and office workflow.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing
- Picked up passengers to take to destination by quickest and safest.
- Responded promptly to customer inquiries regarding routes, fares and other related topics.
- Kept accurate records of trips by documenting mileage and time spent waiting for customers.
- Adapted quickly to different situations during rush hour traffic and road closures.
- Ensured compliance with all traffic laws when operating motor vehicles.
Call Center Representative
Xerox
Bakersfield, CA
01.2015 - 01.2017
- Resolved customer inquiries efficiently, utilizing CRM software for tracking interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
HIGH SCHOOL DIPLOMA - undefined
East High School
Bakersfield, Ca06.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multi-tasking strength
- Reliable and punctual
- Stocking and receiving
- Upselling and cross selling
- Data entry
- Telephone skills
- File management
- Tech-Savvy
- Bookkeeping
LANGUAGES
Spanish
Fluent
Timeline
SALES ASSOCIATE
seven eleven
08.2023 - Current
Call Center Representative
Xerox
01.2015 - 01.2017
TAXI DRIVER/DISPATCHER
Latino Taxi
07.2013 - 10.2018
HIGH SCHOOL DIPLOMA - undefined
East High School