Maria Gaeta
Upper Arlington,Ohio
Summary
Dedicated front desk receptionist with strong communication and organizational skills. Proven ability to manage inquiries and resolve complaints efficiently, ensuring customer satisfaction.
Overview
1
1
Language
1
1
year of professional experience
Work History
Front Desk Receptionist
Upper Arlington
Upper Arlington, Ohio
05.2025 - 08.2026
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Welcomed customers with a friendly greeting at the reception area. and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Clarified company policies and procedures to visitors at the front desk. to visitors.
- Performed basic bookkeeping tasks, including tracking expenses and income. and document filing.
Education
High School Diploma -
Bishop Watterson High School
Columbus, OH05-2027
Skills
- Customer service
- Data entry
- Reception management
- Communication skills
- Organizational skills
- Time management
- Payment processing
- Verbal and written communication
- Complaint resolution
- Guest relations
- Conflict management
- Process optimization
Languages
Spanish
Limited
Affiliations
- Volunteered at an animal shelter
Timeline
Front Desk Receptionist
Upper Arlington
05.2025 - 08.2026
High School Diploma -
Bishop Watterson High School