Maria Galindo
Fontana,CA
Summary
Accomplished Medical Receptionist with a proven track record at Jason Boutros Md Inc, excelling in front desk operations and HIPAA compliance. Demonstrated expertise in EMR/EHR systems and exceptional telephone etiquette, enhancing patient satisfaction and streamlining office efficiency. Achieved significant improvements in appointment scheduling, contributing to a more organized and patient-centric environment.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Jason Boutros Md Inc
01.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Referral Coordinator
Total Care Home Health
08.2020 - 08.2023
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
School Bus Driver
Mission Transportation
08.2018 - 06.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Sales Manager
Metro Pcs by Tmobile
08.2015 - 08.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Medical Receptionist
Md Lab Inc
07.2014 - 07.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
Associate Of Arts - Humanities
Pasadena City College
Pasadena, CAHigh School Diploma -
Alliance Rene And Meyer Luskin Academy High School
Los Angeles, CA06.2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Insurance verification
- EMR / EHR
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Total Care Home Health
08.2020 - 08.2023
Medical Receptionist
Jason Boutros Md Inc
01.2020 - Current
School Bus Driver
Mission Transportation
08.2018 - 06.2019
Sales Manager
Metro Pcs by Tmobile
08.2015 - 08.2018
Medical Receptionist
Md Lab Inc
07.2014 - 07.2015
Associate Of Arts - Humanities
Pasadena City College
High School Diploma -
Alliance Rene And Meyer Luskin Academy High School
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