Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Garcia

Fort Worth

Summary

Professional communicator with strong bilingual skills, adept at facilitating clear and effective dialogue in medical settings. Skilled in medical terminology, cultural sensitivity, and confidentiality, ensuring accurate and empathetic communication between healthcare providers and patients. Strong focus on teamwork and adaptability, consistently delivering results in fast-paced and dynamic environments. Known for reliability, flexibility, and commitment to fostering understanding and trust.

Overview

17
17
years of professional experience

Work History

Spanish Interpreter

Cook Children's Medical Center
09.2024 - Current
  • Improved patient satisfaction with the quality of medical services through clear communication and empathy.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as After Visit Summary or Procedure consents, ensuring the utmost accuracy and confidentiality at all times.
  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
  • Maintained message content, tone, and emotion as closely as possible.
  • Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.

Spanish Interpreter

Cook Children's Medical Center
09.2024 - Current
  • Improved patient satisfaction with the quality of medical services through clear communication and empathy.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as After Visit Summary or Procedure consents, ensuring the utmost accuracy and confidentiality at all times.
  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
  • Maintained message content, tone, and emotion as closely as possible.
  • Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.

Patient Advocate

Brinson Benefits
12.2022 - 09.2023
  • Researched relevant laws, regulations and rulings pertaining to insurance claims.
  • Developed strategies for resolving disputes between patients and healthcare providers regarding medical bills or treatments.
  • Initiated contact with hospitals or other institutions on behalf of clients who have been denied access to essential services due to insurance issues or other factors.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Answered customer inquiries via telephone and email in a timely manner.

Senior Patient Experience Advocate

Stericycle
02.2016 - 04.2022
  • Scheduling Radiology appointments, Canceling / Rescheduling
  • Provided knowledgeable and compassionate service in response to patient questions and concerns
  • Received patient inquiries or complaints and directed to appropriate medical staff members
  • Helped patients obtain health care services by setting up referrals
  • Explained policies, procedures and services to patients.
  • Used active listening skills to provide exceptional service and resolution.

Front and Back Office Medical Assistant

Dr. C. K. Nair and Dr. K. Vasenius
04.2010 - 02.2016
  • Greet patient
  • Medical Terminology
  • Answer phone calls
  • Schedule regular appointments as well hospital procedures
  • Translate for the patients
  • Perform EKG's, treadmill stress test, hook up holter monitor and event monitors
  • Insurance verifications and authorizations, fax and file charts, give patients RX
  • Perform aorta scans
  • Check in check out patients and vital signs
  • Educated patients about medications, procedures and physician's instructions.

Customer Service Representative

Tarrant County Elections
10.2008 - 11.2008
  • Data entry, assisted voters with their ballot entries, marking ballots, verified voter eligibility
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Office Specialist Diploma -

Kaplan College
02.2010

High School Diploma - undefined

O D Wyatt High School
06.2008

Certified Healthcare Interpreter -

Comission For Healthcare Interpreters
06-2025

Basic Life Support (BLS) Certification -

American Heart Association CPR
09-2024

Skills

  • Front and back office procedures
  • Bilingual (Spanish & English)
  • High customer/patient service standards
  • Skilled in Salesforce and Epic
  • Knowledgeable in medical terminology and HIPPA
  • Proficient in Microsoft (Excel, Word, PowerPoint, & Outlook)
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Caring and Empathetic
  • Facility to multi-task for optimal results
  • Schedule outpatient procedures
  • Punctual and Hardworking
  • Multi-line Telephone System Operation
  • Memory retention
  • Consecutive interpretation
  • Simultaneous interpretation
  • Active listening

Timeline

Spanish Interpreter

Cook Children's Medical Center
09.2024 - Current

Spanish Interpreter

Cook Children's Medical Center
09.2024 - Current

Patient Advocate

Brinson Benefits
12.2022 - 09.2023

Senior Patient Experience Advocate

Stericycle
02.2016 - 04.2022

Front and Back Office Medical Assistant

Dr. C. K. Nair and Dr. K. Vasenius
04.2010 - 02.2016

Customer Service Representative

Tarrant County Elections
10.2008 - 11.2008

High School Diploma - undefined

O D Wyatt High School

Office Specialist Diploma -

Kaplan College

Certified Healthcare Interpreter -

Comission For Healthcare Interpreters

Basic Life Support (BLS) Certification -

American Heart Association CPR

Similar Profiles

CREATE PROFILE
Maria Garcia