Maria Garcia
Glendale,CA
Summary
Proficient Medical Receptionist skilled in streamlining front desk operations and maintaining strict compliance with HIPAA regulations. Experienced in collaborating with legal professionals and handling insurance verification to enhance patient outcomes and boost clinic efficiency. Known for a positive attitude, punctuality, and eagerness to learn new skills throughout the workday. A quick learner who readily assists coworkers whenever needed.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Garfield Health Center Medical Group
320 S. Garfield Ave Suite322, Alhambra CA,91801
10.2021 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Obtained DWC1 application and NOR 4600 documents. Verify received documents matched provided information if not Contact applicant's attorney to prevent delays in patient care.
- Contact applicant's attorney to obtain prior medical records, including QME report and supplemental report if applicable. Reviewed QME report for causation determination if only the initial report was received. I contact the applicant's attorney to ensure all medical records were provided to the QME or to clarify reason for the referral if causation was deferred.
- Facilitate submission of EDD applications and extensions for patient cases.
Manage EDD questionnaire appeals and draft correspondence for patients.
Collaborate with attorneys to secure workers' compensation benefits for accepted claims. - Manage communication with insurance representatives to schedule workers' compensation patients, confirming referral, authorization and obtaining prior medical records from primary treating physicians.
- Help patients complete necessary medical forms and documentation.
- Maintain current and accurate medical records for patients.
- Verify and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Support office staff and operational requirements with administrative tasks.
- Assist patients in verifying insurance coverage to support treatment procedures. Conduct eligibility prior to arranging services. Informed patients about cash pricing for services not covered by insurance.
- Schedule personal injury cases by coordinating same-day appointments with law offices. obtain brief histories detailing the circumstances of accidents. Gather police reports and insurance details from all parties involved. Acquired signed consent forms and liens from patients. Submit patient liens to attorneys for necessary signatures. Communicate updates regarding patient care to attorneys.
- Contact applicant's attorney to verify patient information when scheduled with a non-Garfield doctor.
- Manage requests for medical report dissemination to attorneys or adjusters, providing essential updates on applicant's work status.
- Support nurse case managers in scheduling consultations with doctors to ensure comprehensive patient care.
Education
Medical Assistant - Medical Field
Monrovia Community Adult School
Duarte, CA05-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Electronic medical records
- Referral verification
- Paperwork coordination
- Medical charting
- Documentation
- Insurance verifications
- Data entry
- Patient referral
- Calendar and appointment management
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Medical Receptionist
Garfield Health Center Medical Group
10.2021 - Current
Medical Assistant - Medical Field
Monrovia Community Adult School