Maria Garica
Elk Grove,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
Work History
Shift Leader
KiKi's Chicken Place
Roseville , CA
2022.05 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Sales Associate
L'Oreal International
Sacramento , CA
2014.09 - 2022.03
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Conalep High School
Mexico1995-06
Skills
- Client Support
- Policy Enforcement
- Positive Attitude
- Problem-Solving
- Customer Service Management
- Decision-Making Capabilities
- Team Leadership
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Shift Leader
KiKi's Chicken Place
2022.05 - Current
Sales Associate
L'Oreal International
2014.09 - 2022.03
High School Diploma -
Conalep High School
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