Maria Gil
Orlando,FL
Summary
Proven customer service expert from Armando’s Lake Nona, adept in guest relations and efficient payment processing. Excelled in multitasking and maintaining cleanliness, significantly enhancing dining experiences. Skilled in both reservation handling and cash handling, consistently promoting repeat business through personalized guest interactions. Achieved a notable increase in service efficiency, showcasing strong problem-solving and interactive communication abilities.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Armando’s Lake Nona
06.2024 - 10.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Cashier
Zaxbys
02.2022 - 08.2023
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Ged - Ged
Orange Technical College
Orlando Fl Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Complex Problem-Solving
- Cleanliness and hygiene
- Reservation handling
- Guest Relations
- Payment Processing
- Supply Restocking
- Social Perceptiveness
- Menu Memorization
- Reservation planning
- Dining room management
- Sales and Marketing
- Safe Food Handling
- Item promotion
- Take-out service
- Multi-line telephones
- Phone Etiquette
- Interactive communication skills
Languages
Spanish
Native or Bilingual
english
Native or Bilingual
Timeline
Restaurant Hostess
Armando’s Lake Nona
06.2024 - 10.2024
Cashier
Zaxbys
02.2022 - 08.2023
Ged - Ged
Orange Technical College
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