Maria Goff

Rite-Aid Pharmacy(CEASING OPERATIONS ON 6/9/25)

10.1998 - Current

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Counted, measured, and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Collected co-payments or full payments from customers.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Assisted in preparation, distribution and storage of pharmaceuticals.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.