Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst
Maria Gomez

Maria Gomez

Shift Lead
Blaine, Washington,WA

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With 6+ years of management and leadership skills, has a clear understanding of the importance of quality leadership. Has a strong desire to utilize education, management, and customer service abilities learned throughout working career to further optimize the company. Happy and positive personality with good stamina for any mental, physical, and emotional demands of the job. Adaptable and enterprising leadership with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

12
12
years of professional experience

Work History

Shift lead/Vet Assistant/Client Service Coordinator/Expediter/Surgery Assistant

Banfield Vet Hospital, Meridian
St Bellingham, WA
11.2015 - Current
  • Expedited workflow of day, assigning roles to 20+ team members
  • Handled hiring and interviewing prospective new associates. Often doing 5-10 interviews daily
  • Personality, patience, and skill to train new associates
  • Handled multiple trainees and students at once
  • Organized data from corporate level and relayed that information to associates in a way that is easily understandable
  • Organized meetings with vendors, associates, and upper management
  • Handles incoming calls and schedule appointments
  • Safety and coordination
  • Selling and distributing medications
  • Creating and handling client medical records
  • Customer service and care for animals
  • Expediting appointments, phone calls, and nurses to fulfill company requirements
  • Making precise and quick decisions
  • Coordinating large group events
  • Planning team building activities to keep up team morale
  • Completing appointments and tasks in timely manners
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Department Manager/Sales Associate/Cashier

Walmart, 4420 Meridian
Bellingham, WA
08.2010 - 11.2015
  • Interviewed potential associates for jobs, often doing 5-10 interviews daily.
  • Managed large groups of people (upwards of 50+ associates)
  • Organized meetings and interviews for potential vendors
  • Trained new associates
  • Delegated associates tasks
  • Organized and designed eye catching displays
  • Ordered merchandise for sales floor and discounted items
  • Worked in teams to get projects done on time
  • Answered customer questions and customer service
  • Handles incoming phone calls and directed them
  • Returned merchandise to sales floor and kept area clean
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Education

Bachelors - Cybersecurity

Whatcom Community College
Bellingham, WA

High School Diploma -

Ferndale High School
Ferndale, WA
05.2010

Skills

  • Compassionate and responsible
  • Has 6 years of management skills
  • Strongly desires to further education and help clients and team
  • Great judgment of character
  • Quick to adapt to workflow changes quickly and effectively
  • Has good sense of teamwork
  • Has good sense of right or wrong
  • Can interpret data quickly and interpret to client/team efficiently
  • Knows how to observe and respond to any situation efficiently within a timely manner
  • Has positive and friendly personality
  • Has knowledge in customer service and care
  • Can handle multiple tasks and work under pressure
  • Flexible & Adaptable

References

Jeremie Parsons: Practice Manager - Banfield Pet Hospital

(360) 734-9459

Randi Harris: Sales associate - Walmart

(916) 670-3215

Leigh Ann Sarrasin: Department Manager - Walmart

(360) 421-6577

Timeline

Shift lead/Vet Assistant/Client Service Coordinator/Expediter/Surgery Assistant

Banfield Vet Hospital, Meridian
11.2015 - Current

Department Manager/Sales Associate/Cashier

Walmart, 4420 Meridian
08.2010 - 11.2015

Bachelors - Cybersecurity

Whatcom Community College

High School Diploma -

Ferndale High School

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Maria GomezShift Lead