Maria Granados
Buena Park,CA
Summary
Driven professional with a strong background in customer service and warehouse operations, notably at Bedrosians Tile & Stone. Excelled in managing high-stress situations and enhancing customer loyalty through empathy and effective communication. Demonstrated reliability and a commitment to quality by ensuring accurate product handling and shipment, showcasing a blend of hard skills in operations and soft skills in customer interaction.
Overview
1
1
year of professional experience
Work History
Cashier
Okbingsul
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Bedrosians Tile & Stone
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Packer
Mitsubishi Motors
01.2024 - 04.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
High School Diploma -
La Vista High School
Fullerton, CA08.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Okbingsul
06.2024 - Current
Warehouse Packer
Mitsubishi Motors
01.2024 - 04.2024
Customer Service Representative
Bedrosians Tile & Stone
11.2023 - 05.2024
High School Diploma -
La Vista High School
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