Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Maria Guardado

San Bernardino,CA
Maria Guardado

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

19
years of professional experience

Work History

Golden West Packaging

Human Resources Administrator
10.2016 - Current

Job overview

  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Calculated deductions and disability payments.
  • Located providers for employee medical, dental and life.
  • Created detailed job description library for organization and maintained relevance with regular updates..
  • Administered performance-based incentive and bonus plans, encouraging employee excellence.
  • Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
  • Researched and analyzed wage, salary and other industry trends.
  • Guided managers and supervisors on methods for conducting accurate job evaluations.
  • Skilled at working independently and collaboratively in a team environment.

St. Worth Container

Accounts Receivable Manager
05.2014 - 02.2016

Job overview

    • Prepared bills receivable, invoices, and bank deposits.
    • Posted customer payments by recording cash, checks, and credit card transactions.
    • Reconciled daily AR ledger and verified proper posting.
    • Verified discrepancies and resolved clients' billing issues
    • Updated aging reports based on daily audits.
    • Completed daily process adjustments to maintain accuracy.
    • Evaluated and negotiated contracts to procure favorable financial terms.
    • Complied with established internal controls and policies.
    • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
    • Posted revenues by verifying and entering transactions from lock box and local deposits.
    • Resolved valid or authorized deductions by entering adjusting entries.
    • Facilitated past due invoice payments by sending bill reminders and contacting clients.
    • Liaised with other departments to investigate and resolve order or invoice-related issues.
    • Reconciled accounts receivable ledger to account for and properly post payments.
    • Monitored customer account details for non-payments, delayed payments and customer disputes.
    • Generated financial statements and reports to detail accounts receivable status.
    • Verified discrepancies to resolve vendor billing issues.
    • Developed and maintained strong relationships to deliver exceptional customer service support.
    • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
    • Refined existing processes to optimize accounts receivable and collection efforts.
    • Processed debtor payments and updated accounts to reflect new balance.
    • Investigated customer credit references and approved credit lines.
    • Contacted customers to discuss past-due accounts and negotiated payment plans.
    • Responded to customer inquiries and provided detailed account information.
    • Maintained accurate records of customer accounts, payments and payment plans.
    • Entered client details and notes into system for interdepartmental access and review.
    • Researched billing errors and discrepancies to initiate corrective action.
    • Established relationships with customers to encourage payment of delinquent accounts.

Salisbury Industries

Senior Sales Representative
04.2012 - 01.2014

Job overview

  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Quoted prices, credit terms and other bid specifications.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Attended monthly sales meetings and quarterly sales trainings.

Score American Soccer

Senior Sales Division Representative
09.2004 - 02.2010

Job overview

  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Monitored customer preferences to determine focus of sales efforts.
  • Maintained accurate records of promotional events and customer interactions.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Assisted customers with product selection based on individual needs and preferences.
  • Maintained knowledge of current promotions and product features.

Education

Devry University
Torrance, CA

Associate of Arts from Business Administration And Management
08.2002

James A. Garfield Senior High School
Los Angeles, CA

High School Diploma
06.1998

Skills

  • Workers' Compensation
  • Benefits Administration
  • Time Tracking and Payroll Administration
  • Database Maintenance

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Administrator

Golden West Packaging
10.2016 - Current

Accounts Receivable Manager

St. Worth Container
05.2014 - 02.2016

Senior Sales Representative

Salisbury Industries
04.2012 - 01.2014

Senior Sales Division Representative

Score American Soccer
09.2004 - 02.2010

Devry University

Associate of Arts from Business Administration And Management

James A. Garfield Senior High School

High School Diploma

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Maria Guardado