Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Maria Gurrola

Aurora,IL

Summary

Driven and results-oriented professional with a proven track record at Forever 21, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in operations management and relationship building, adept at multitasking and fostering a collaborative team environment. Demonstrates a strong commitment to continuous improvement and efficiency optimization.

Overview

3
3
years of professional experience

Work History

Part Time Supervisor

Forever 21
10.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Assisted with recruitment and onboarding of new employees.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

Sales Associate

Gap Inc
11.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

East Aurora Highschool
Aurora Il
05-2023

Skills

  • Mentoring staff
  • Time management expertise
  • Efficiency optimization
  • Delegation
  • Customer service
  • Relationship building
  • Team building
  • Employee motivation
  • Coaching and mentoring
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Workflow management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Problem-solving
  • Multitasking Abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Watching Movies and TV Shows
  • Crafting and DIY Projects
  • Documenting and sharing travel experiences
  • DIY and Home Improvement
  • Blogging

Timeline

Part Time Supervisor

Forever 21
10.2022 - Current

Sales Associate

Gap Inc
11.2021 - 05.2022

High School Diploma -

East Aurora Highschool

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Maria Gurrola