Maria Gutierrez
Grandview,WA
Summary
Focused bilingual and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
26
26
years of professional experience
Work History
Kitchen Staff Member
Little Caesars Pizza
01.2007 - Current
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Mixture of ingredient's with proper ratios, for preparation of dough would use machine to assemble full preparation.
- Supported new hires'' professional development with hands-on training in various kitchen stations and cooking techniques.
- Processed customer orders and accurately handled payment transactions.
Deli Clerk
Walmart
01.2004 - 01.2007
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Used time management and efficient cleaning methods to keep work area clean at all times.
Customer Service Cashier
Little Caesars Pizza
09.1999 - 01.2004
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Skilled at working independently and collaboratively in a team environment.
- Cleaned and mopped restaurant at end of shifts.
Teacher Assistant
Learning Land Express
02.1998 - 01.1999
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Education
Medications Tech. -
College of Western Idaho
Nampa, ID12.2009
High School Diploma -
Sunnyside High School
Sunnyside, WA06.1997
Bilingual Educational Paraprofessional Cert. -
Yakima Valley Community College
Yakima, WA06.1997
Skills
- Workplace Health and Safety
- Continuous Improvement
- Food safety understanding
- Proficient Customer Service
Languages
Spanish
Professional Working
Timeline
Kitchen Staff Member
Little Caesars Pizza
01.2007 - Current
Deli Clerk
Walmart
01.2004 - 01.2007
Customer Service Cashier
Little Caesars Pizza
09.1999 - 01.2004
Teacher Assistant
Learning Land Express
02.1998 - 01.1999
Medications Tech. -
College of Western Idaho
High School Diploma -
Sunnyside High School
Bilingual Educational Paraprofessional Cert. -
Yakima Valley Community College