Maria Gutierrez
Quincy,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Bank Teller
Key Bank
05.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
CHS
01.2024 - 05.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
FINANCIAL CONCIERGE
Washington Trust Bank
06.2022 - 11.2023
- Facilitated successful transitions between clients' personal finances and business assets when necessary
- Provided expert advice on investment opportunities and strategies
- Maintained an up-to-date knowledge of products, services, and procedures within the finance industry
- Managed and grew key accounts by developing strong relationships, identifying opportunities, and implementing effective sale strategies.
CUSTOMER SERVICE REPRESENTATIVE
Quincy Hardware and Lumber
08.2021 - 05.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
CHERRY CHECKER
Bigfork Orchards
06.2021 - 07.2021
SERVICE DELI MANAGER
Akins Fresh Market
06.2011 - 04.2021
- Assisted in training new employees regarding proper work methods, safety practices, and job expectations
- Filled out paperwork related to daily activities
- Developed promotional materials for upcoming deli specials or discounts
- Evaluated employee performance regularly through feedback sessions and documented disciplinary actions when necessary
- Trained and supervised deli personnel in proper customer service techniques, product handling, and sanitation protocols
- Resolved customer complaints in a professional manner while maintaining excellent relations with customers
- Analyzed financial reports for trends or opportunities for improvement
- Managed inventory levels, ordering supplies, and tracking sales data to maximize profitability.
Education
RETAIL MANAGEMENT CERTIFICATE -
Umpqua Community College
12.2019
HIGH SCHOOL DIPLOMA -
Whaluke High School
06.2004
Skills
- Typing
- Word
- Excel
- Outlook
- Communication
- Organization
- Outstanding Customer Service
- Critical Thinking
- Sales
- Transaction Processing
- Patience and Empathy
- Customer relationship development
- Inventory Management
- Display Maintenance
- Store maintenance
- Retail Sales
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Key Bank
05.2024 - Current
Customer Service Representative
CHS
01.2024 - 05.2024
FINANCIAL CONCIERGE
Washington Trust Bank
06.2022 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Quincy Hardware and Lumber
08.2021 - 05.2022
CHERRY CHECKER
Bigfork Orchards
06.2021 - 07.2021
SERVICE DELI MANAGER
Akins Fresh Market
06.2011 - 04.2021
RETAIL MANAGEMENT CERTIFICATE -
Umpqua Community College
HIGH SCHOOL DIPLOMA -
Whaluke High School