Maria Hernandez
Gresham,OR
Summary
Reliable Medical Support professional with 4 plus years of experience in customer service environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Frontier Dermatology
03.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Medical assistant
Mt.Hood Legacy
04.2022 - 04.2023
- Record & update patient information into hospital database, as well as managed appointment scheduling and follow up
- .Conducted quarterly inventory of supplies using clinic cost recording records
- Provided follow up instructions & referrals for patients
- Administered seasonal vaccines
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Customer Service
Wells Fargo
02.2015 - 01.2020
- Process personal and Business Deposits
- End of the day vault count
- Trained new Team members
- Responded to customer requests for products, services, and company information.
Education
Carrington College
Portland, OR2022
Skills
- Skilled in clinic duties such as updating patients’ chart, scheduling appointments, returning calls in a timely mater, and answering patients’ medical questions when appropriate
- EMR/EHR
- Bilingual English and Spanish
Certification
CPR certified
OSHA Certified
Timeline
Patient Service Representative
Frontier Dermatology
03.2023 - Current
Medical assistant
Mt.Hood Legacy
04.2022 - 04.2023
Customer Service
Wells Fargo
02.2015 - 01.2020
Carrington College
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