Maria Hernandez
New Braunfels,TX
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Dynamic Sales Agent with a strong background in account management and customer engagement. Known for building rapport and delivering customized solutions that drive sales growth and enhance client loyalty.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
Direct Auto & Life Insurance
SEGUIN
08.2020 - Current
- Developed tailored insurance solutions based on client needs and preferences.
- Educated clients on coverage options, fostering informed decision-making.
- Managed client accounts, ensuring timely updates and accurate documentation.
- Collaborated with team members to streamline sales processes and improve customer experience.
- Mentored junior agents, sharing best practices for successful sales techniques.
- Implemented feedback systems to continuously improve service delivery and operational efficiency.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
SALES AGENT
Ai United Insurance
Seguin, TX
03.2016 - 08.2020
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Demonstrated exceptional time-management skills while juggling multiple tasks to meet deadlines effectively.
Customer Service Representative
IBEX Global
NEW BRAUNFELS
04.2015 - 02.2017
- Managed customer interactions through phone, email, and chat to resolve issues efficiently.
- Mentored new hires on best practices in customer engagement and support strategies.
- Collaborated with cross-functional teams to ensure seamless resolution of customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
SEGUIN HIGH SCHOOL
Seguin, TX05.2013
Skills
- Customer assistance
- Call control
- Resilience under pressure
- Paperwork processing
- Building rapport
- Performance tracking
- Customer service
- Interpersonal communication skills
- Records management
- Account servicing
- Time management
Certification
- Licensed limited lines Agent
- Licensed Life Insurance Agent
Timeline
Sales Agent
Direct Auto & Life Insurance
08.2020 - Current
SALES AGENT
Ai United Insurance
03.2016 - 08.2020
Customer Service Representative
IBEX Global
04.2015 - 02.2017
High School Diploma -
SEGUIN HIGH SCHOOL