Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maria Huertas DelValle

Bradenton,FL

Summary

Capable bartender passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a well established restaurant.

Overview

19
19
years of professional experience

Work History

Teller

Harvard University Employee's Credit Union
Cambridge, MA
04.2017 - Current
  • Seventeen years customer service experience.
  • Execute transactions for members including deposits, withdrawals, loan payments in a timely manner.
  • Process daily report and settlement of coin machine.
  • Process daily report and settlement of ATM while correcting discrepancies.
  • Buy and sell foreign currency using Travelex platform.
  • Assist the front desk position in directing members accordingly.
  • [Number] years customer service experience.

Sr Teller

Citizens Bank
Boston, MA
02.2015 - 04.2017
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash settlement and change orders.
  • Organized, stocked and maintained the teller window area.
  • Collected member loan payments.
  • Processed exchange and foreign currency.
  • Handling night deposits.
  • Forecast branch's money; incoming and outgoing shipment process in absence of Teller Manager.

Personal Banker

Citizens Bank
East Boston, MA
03.2014 - 09.2014
  • Education on current banking products and services through company's learning program.
  • Opened accounts with a cross sale ratio of 6 products opened.
  • Created member account profiles on Citizens Bank online banking program.
  • Advised clients on mortgage, educational and personal loans.
  • Executed wire transfers, stop payments and account transfers.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Teller

Citizens Bank
East Boston, MA
02.2013 - 03.2014
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Maintained balancing record with 99% rate of accuracy.
  • Collected member loan payments.
  • Sold cashier's checks, traveler's checks and money orders.

Bartender

Umbria Prime
Boston, MA
04.2006 - 12.2013
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Greeted guests in a timely and professional
  • Processed orders on a computerized Point of Sale system.
  • Served each guest courteously, quickly and efficiently.

Education

High School Diploma - undefined

Colegio Particular Notre Dame
1999

Skills

  • Fluency in Spanish
  • Attending multiple customers
  • Ordering bar supplies
  • Liquor, beer and wine knowledge
  • POS System
  • Responsible alcohol service
  • Clear and effective communication
  • Positive attitude
  • Highly reliable
  • Fast learner

Accomplishments

  • Promoted within the company. Starting off as a hostess, back server, server, morning bartender to head bartender.

Timeline

Teller

Harvard University Employee's Credit Union
04.2017 - Current

Sr Teller

Citizens Bank
02.2015 - 04.2017

Personal Banker

Citizens Bank
03.2014 - 09.2014

Teller

Citizens Bank
02.2013 - 03.2014

Bartender

Umbria Prime
04.2006 - 12.2013

High School Diploma - undefined

Colegio Particular Notre Dame

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