Maria Hurtado
Murphysboro,IL
Summary
Dynamic professional with proven expertise in customer service excellence and cash handling, honed at Kroger and other notable employers. Skilled in point of sale operations and effective communication, consistently enhancing customer satisfaction and operational efficiency. Achieved a significant increase in loyalty program sign-ups, demonstrating a blend of hard and soft skills critical for retail success.
Overview
20
20
years of professional experience
Work History
Cashier
Kroger
Murphysboro , Illinois
07.2022 - 01.2025
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
Caregiver
Help at Home Senior Care
Carbondale , Illinois
03.2020 - 03.2021
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Organized oral medications for clients following dosage and schedule requirements.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Supported bathing, dressing and personal care needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Coordinated transportation services for clients when necessary.
- Accompanied clients to social events such as movies or plays.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Sandwich Artist
SUBWAY®Restaurants
Murphysboro , Illinois
09.2004 - 11.2014
- Tailored orders to address customer allergies and gluten concerns.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified that prepared food met quality standards prior to serving it to customers.
- Upsold additional items to increase store profits.
- Operated cash registers to process payments from customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Carbondale Community High School
Carbondale, IL05-2006
Some College (No Degree) - Elementary Education
John A. Logan
Carterville, ILSkills
- Cash handling
- Point of sale operation
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Cleaning and sanitizing
- Cash handling and management
- Customer service excellence
- Written and verbal communication
Timeline
Cashier
Kroger
07.2022 - 01.2025
Caregiver
Help at Home Senior Care
03.2020 - 03.2021
Sandwich Artist
SUBWAY®Restaurants
09.2004 - 11.2014
High School Diploma -
Carbondale Community High School
Some College (No Degree) - Elementary Education
John A. Logan