Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria ibarra

Oklahoma City

Summary

Detail-oriented professional with strong customer service skills and high-volume call center experience. Proven ability to build client relationships and resolve inquiries efficiently.

Overview

4
4
years of professional experience

Work History

Sales Associate

In Touch Wireless
Oklahoma City, OK
06.2024 - 11.2025
  • Developed and maintained relationships with clients to drive customer loyalty.
  • Conducted market research to identify potential sales opportunities and trends.
  • Government provided phones for customers signed up for SoonerCare and/or EBT.

Call Center Representative

Quest Diagnostics
Remote/Oklahoma City
07.2023 - 04.2024
  • Assisted customers in navigating healthcare services, ensuring clarity and satisfaction with information provided.
  • Managed high-volume inbound calls, maintaining professionalism and efficiency in call handling.
  • Resolved customer inquiries regarding test results and billing processes, enhancing overall service quality.
  • Documented customer interactions accurately in CRM systems to ensure follow-up and issue resolution.

Store Associate

Goodwill
Oklahoma City, OK
07.2021 - 05.2023
  • Assisted customers in locating merchandise and provided product information.
  • Organized store displays to enhance visual appeal and improve customer experience.
  • Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
  • Processed incoming donations, sorting items for display or recycling based on quality standards.

Education

High School Diploma -

Santa Fe South
Oklahoma City, OK

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Typing
  • High Volume Call Center
  • Microsoft Operations
  • Phone/Computer skill base

Languages

Spanish
Full Professional

Timeline

Sales Associate

In Touch Wireless
06.2024 - 11.2025

Call Center Representative

Quest Diagnostics
07.2023 - 04.2024

Store Associate

Goodwill
07.2021 - 05.2023

High School Diploma -

Santa Fe South