Detail-oriented professional with strong customer service skills and high-volume call center experience. Proven ability to build client relationships and resolve inquiries efficiently.
Overview
4
4
years of professional experience
Work History
Sales Associate
In Touch Wireless
Oklahoma City, OK
06.2024 - 11.2025
Developed and maintained relationships with clients to drive customer loyalty.
Conducted market research to identify potential sales opportunities and trends.
Government provided phones for customers signed up for SoonerCare and/or EBT.
Call Center Representative
Quest Diagnostics
Remote/Oklahoma City
07.2023 - 04.2024
Assisted customers in navigating healthcare services, ensuring clarity and satisfaction with information provided.
Managed high-volume inbound calls, maintaining professionalism and efficiency in call handling.
Resolved customer inquiries regarding test results and billing processes, enhancing overall service quality.
Documented customer interactions accurately in CRM systems to ensure follow-up and issue resolution.
Store Associate
Goodwill
Oklahoma City, OK
07.2021 - 05.2023
Assisted customers in locating merchandise and provided product information.
Organized store displays to enhance visual appeal and improve customer experience.
Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
Processed incoming donations, sorting items for display or recycling based on quality standards.