Maria Izquierdo
Chicago,IL
Summary
Dynamic professional with a proven track record in enhancing customer relationships and sales at Woodfield Nissan through expert CRM software management and goal-oriented strategies. Excelled in team collaboration and time management, significantly contributing to revenue growth and efficiency. Skilled in cold-calling and performance tracking, consistently exceeding metric goals.
Overview
4
4
years of professional experience
Work History
BDC Representative
Woodfield Nissan
09.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
KBB Corporate Consultant
Leader Auto Group
05.2023 - 02.2024
- Fostered strong relationships with clients, establishing trust and credibility as a consultant.
- Provided customers with knowledge on their vehicles market value.
- Provided exceptional customer service in a timely manner.
- Cold calling.
Full Time Associate
The Home Depot
09.2020 - 05.2023
- Ensuring customer satisfaction with excellent customer service.
- Increased sales by customizing pitches to address specific customer projects and concerns.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managing my team, group efficiency, and customer service to achieve metric goals.
Education
High School Diploma -
Steinmetz College Prep
3030 N Mobile Ave, Chicago Il 06.2020
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Appointment Setting
- Team Collaboration
- Time Management
- Cold-calling
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Woodfield Nissan
09.2024 - Current
KBB Corporate Consultant
Leader Auto Group
05.2023 - 02.2024
Full Time Associate
The Home Depot
09.2020 - 05.2023
High School Diploma -
Steinmetz College Prep
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