Maria Jerome
Seattle
Summary
Dedicated professional with strong communication and problem-solving skills. Proven ability to manage time effectively while ensuring safety compliance and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Delta Airlines
SeaTac
02.2020 - Current
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment for efficient aircraft handling.
- Ensured safety protocols were followed during ramp operations.
- Communicated with team members to coordinate loading processes.
- Conducted pre-flight checks on equipment and vehicles for safety compliance.
- Assisted in the marshaling of aircraft during arrivals and departures.
- Followed safety procedures such as using reflective gear while working on the ramp.
Real Time Staffing Agent
Delta Airlines
Seatac
01.2023 - 01.2026
- Collaborated with department leaders to understand staffing needs and develop job descriptions.
- Monitored employee attendance records, identifying discrepancies and reporting to management for resolution.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Communicated with team members to ensure timely updates on project timelines and changes.
- Delegated tasks to personnel based on skills and availability, optimizing team workflow and resource allocation.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Deli Clerk/Manager
Safeway
Seattle
07.2007 - 11.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Oversaw daily operations, ensuring adherence to company policies and standards to maintain quality service.
- Coordinated staff schedules and supervised team to optimize coverage during peak hours.
- Ensured cleanliness and organization of deli display cases to enhance product presentation and customer experience.
- Restocked inventory to ensure product availability throughout shifts.
- Maintained records such as inventory levels or sales figures.
- Participated in weekly team meetings to discuss performance goals or operational issues.
Education
High School Diploma -
Rainier Beach High School
Seattle06-2007
Skills
- Safety procedures compliance
- Operational reliability
- Staff coordination
- Customer service
- Attention to detail
- Time management
- Communication skills
- Problem solving
- Team collaboration
- Adherence to policies
Timeline
Real Time Staffing Agent
Delta Airlines
01.2023 - 01.2026
Ramp Agent
Delta Airlines
02.2020 - Current
Deli Clerk/Manager
Safeway
07.2007 - 11.2021
High School Diploma -
Rainier Beach High School