Summary
Overview
Work History
Education
Timeline
Generic

Maria Jordan

Patient Access Representative
Evanston,IL

Summary

Experienced (for over 10 years), working in private office and for medical group Northshore patient access center, knowledgeable of commercial insurances including COBRA insurance and registration process. Supported internal medicine, family, pediatric, obstetrics and gynecology department, high knowledge of computer system EPIC. Bilingual ( fluent in Russian), reliable, stress- resisted, working with difficult patients in the call center department, familiar with Northshore policies and procedures. Looking for management position in health care area to complement team. Experienced working with EPIC with over 10 years of experience in medical industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in management position.

Overview

16
16
years of professional experience

Work History

Practice Support Associate

Northshore University System
Skokie, Il
08.2011 - Current
  • Helping patients with scheduling appointments for obstetric- gynecology, internal medicine, family medicine, pediatrics
  • Creating medical charts in EPIC system
  • Registering and verifying insurance using Nebo
  • Working independently from home for last 6 years
  • Helping patients with Northshore Connect Portal issues
  • Sending messages to clinical and admin pools with patients request and concerns
  • Working once week for routine scheduling for recourse team ( outgoing calls)
  • Meet plus yearly evaluation

Gerstein
Northbrook, Il
01.2009 - 01.2010
  • Taking calls, setting up appointments
  • Collecting co-payments, monthly charges
  • Working with health insurances (billing inquires)
  • Assisting with physical therapy and X-ray diagnostic procedure
  • Was promoted to office manager
  • Handling billing issues with patients
  • Hiring massage therapists/ front desk receptionists
  • Organizing donations meetings and events with patients

Giordano’s Pizza
Chicago, Il
01.2006 - 01.2010
  • Taking food and drink orders
  • Bringing food and beverages to customers
  • Taking care of bills, cashing out customers
  • Side work, making cocktails
  • Promoted to shift supervisor
  • Making schedule for servers
  • Covering manager for night shifts
  • Opening and closing restaurants
  • Cash manipulations

Education

Master of Arts - Human Recourses

National Louis University
Chicago, IL
04.2022

Bachelor of Arts - health care management

National Louis University
Chicago, IL
2020

Associate of Arts - Art

Oakton Community College
Skokie, IL
08.2017

Timeline

Practice Support Associate

Northshore University System
08.2011 - Current

Gerstein
01.2009 - 01.2010

Giordano’s Pizza
01.2006 - 01.2010

Master of Arts - Human Recourses

National Louis University

Bachelor of Arts - health care management

National Louis University

Associate of Arts - Art

Oakton Community College
Maria JordanPatient Access Representative