Maria Juarez
Porterville,CA
Summary
Proven track record at City Of Porterville, enhancing operational efficiency by automating document flow and streamlining evidence processing, achieving 100% accuracy in report submissions. Skilled in dispatch software and customer assistance, I excel in high-pressure situations, fostering positive community relations and training new team members with empathy and expertise. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
15
15
years of professional experience
Work History
Communication Dispatcher
City Or Porterville
06.2012 - Current
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Automated document flow by ensuring logbooks and fire, police and emergency reports were submitted with 100% accuracy.
Evidence Technician
City Of Porterville
02.2020 - 07.2021
- Contributed to positive relationships with external agencies by promptly responding to requests for information or assistance related to specific cases.
- Streamlined workflow within the department by collaborating effectively with colleagues, sharing knowledge, and providing backup when needed.
- Promoted a positive work environment within the department by maintaining open lines of communication with colleagues and supervisors, discussing successes and challenges as they arose.
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
- Achieved timely submission of forensic samples to laboratories for further evaluation, expediting case progress towards resolution.
- Increased efficiency in evidence processing by implementing a streamlined system for cataloging and storing items.
Community Service Officer
City Of Porterville
11.2009 - 06.2012
- Assisted in enforcing local ordinances such as noise complaints or animal control issues, liaising with appropriate authorities when necessary.
- Contributed to the reduction of traffic accidents through diligent parking enforcement and monitoring of roadways.
- Promoted positive community relations by attending various events as a representative of the police department.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Wrote citations for offenders and explained procedures.
- Managed administrative tasks effectively, ensuring proper record-keeping, data entry, filing, and report writing were completed accurately and promptly.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
Education
No Degree - Criminal Justice
Porterville College
Porterville, CA08.2009
High School Diploma -
Porterville High School
Porterville, Ca07.2009
Skills
- Quick Learner
- Customer Assistance
- Call prioritization
- Dispatch software
- Radio Communications
- CLETS Trainer (California Law Enforcement Telecommunication System)
- CTO (Communication Training Officer)
- SAA (Spillman Application Administrator)
Languages
Spanish
Native or Bilingual
Timeline
Evidence Technician
City Of Porterville
02.2020 - 07.2021
Communication Dispatcher
City Or Porterville
06.2012 - Current
Community Service Officer
City Of Porterville
11.2009 - 06.2012
No Degree - Criminal Justice
Porterville College
High School Diploma -
Porterville High School
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