Maria laffrentz
Pembroke Pines,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Excels in customer service excellence and financial management, fostering team collaboration and implementing effective marketing strategies. Demonstrates work ethic and integrity, significantly improving business processes and client relationships.
Overview
13
13
years of professional experience
Work History
Cashier
Tutto Pizza & Pasta
Key Biscayne, FL
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Owner
Cafe Branca
Brickell, FL
01.2020 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Cashier-Assistant Manager
Patagonia
Key Biscayne, FL
10.2011 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
UBA Law University
Argentina Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Customer relations
Timeline
Cashier
Tutto Pizza & Pasta
05.2023 - Current
Owner
Cafe Branca
01.2020 - 01.2023
Cashier-Assistant Manager
Patagonia
10.2011 - 09.2020
UBA Law University