Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Maria Ledezma

Amarillo,TX

Summary

Dynamic professional with a proven track record at Wells Fargo, excelling in customer relations and problem-solving. Enhanced client satisfaction through tailored financial solutions and effective cross-selling. Skilled in process optimization and team performance improvement, driving results and fostering long-term loyalty. Committed to delivering exceptional service and achieving strategic goals.

Knowledgeable [Desired Position] with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Skilled [Type] Specialist focused on maximizing [Description] success through effective use of [Skill], [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

10
10
years of professional experience

Work History

Sunglasses Specialist

Dillards
08.2018 - 06.2019
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in developing strategic plan that aligned with long-term company goals.

Waitress

La Campana Restaurant
03.2015 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Personal Banker

Wells Fargo Bank, N.A.
03.2009 - 06.2015
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.

Education

High School Diploma -

Fremont High School
Los Angeles, CA
05-2005

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Supply management
  • Manual dexterity
  • Vendor relations
  • Process optimization
  • Workflow automation
  • Team performance improvement
  • Business reporting
  • Teamwork and collaboration
  • Self motivation
  • Time management
  • Problem-solving
  • Multitasking
  • Teamwork
  • Organizational development
  • Market research

Languages

Spanish
Full Professional
English
Full Professional

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Music
  • Crafting and DIY Projects
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Baking
  • Offering time and support to shelters for the homeless, women, and animals
  • I like working with my hands and fixing things
  • Cooking
  • DIY and Home Improvement

Timeline

Sunglasses Specialist

Dillards
08.2018 - 06.2019

Waitress

La Campana Restaurant
03.2015 - 01.2018

Personal Banker

Wells Fargo Bank, N.A.
03.2009 - 06.2015

High School Diploma -

Fremont High School

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