Overview
Work History
Education
Skills
Timeline
Generic

Maria Leyva

Overview

4
4
years of professional experience

Work History

Operations Associate

Carvertise
06.2024 - Current
  • Troubleshoot customer issues and provide solutions
  • Acquire product knowledge
  • Provide website guidance
  • Worked independently and with team members

Customer Support Specialist

Amazon
10.2021 - 06.2024
  • Resolve customer inquiries, complaints, and technical issues with efficiency and empathy, escalating complex cases when necessary
  • Acquire product knowledge
  • Troubleshoot customer issues and provide solutions via phone, email or chat

Education

B.S - Communications

Wilmington University

A.A.S - Communications

Delaware Technical Community College
01.2023

Skills

  • Computer Literacy
  • Microsoft Office Suite
  • Canva
  • Adobe Software
  • Social Media Fundamentals
  • Record Keeping
  • Bilingual
  • Time Management
  • Adaptability

Timeline

Operations Associate

Carvertise
06.2024 - Current

Customer Support Specialist

Amazon
10.2021 - 06.2024

B.S - Communications

Wilmington University

A.A.S - Communications

Delaware Technical Community College
Maria Leyva