maria lira
Kearny,NJ
Summary
Goal-oriented BDC professional with expertise in CRM software and performance tracking. Proven ability to enhance customer engagement and optimize team operations.
Overview
10
10
years of professional experience
Work History
BDC Representative
Lynnes Nissan
Bloomfield, NJ
09.2024 - 02.2026
- Managed inbound and outbound customer communications to enhance client engagement.
- Assisted customers in scheduling service appointments and vehicle maintenance inquiries.
- Utilized CRM software to track customer interactions and follow up on leads.
- Provided detailed product information to support sales initiatives and drive customer satisfaction.
BDC Manager
Parkwood Automall
Rutherford, NJ
01.2022 - 08.2024
- Managed daily operations of BDC team, ensuring efficient lead handling and follow-up processes.
- Developed training programs for new staff to enhance product knowledge and customer engagement skills.
- Analyzed call metrics to identify trends, optimizing team performance and response strategies.
- Implemented customer relationship management (CRM) tools to streamline communication and improve client interactions.
- Collaborated with sales departments to align lead generation efforts with overall business objectives.
- Conducted regular performance reviews, providing constructive feedback to foster employee growth and accountability.
- Logged customer comments in dealer management system for follow-up.
Case Manager
Libre by Nexus
Verona, VA
12.2015 - 06.2017
- Coordinated client case plans to ensure timely access to resources and support services.
- Conducted comprehensive assessments to identify client needs and develop tailored interventions.
- Facilitated communication between clients, service providers, and community organizations to enhance support networks.
- Monitored client progress through regular follow-ups and adjusted case strategies as needed for optimal outcomes.
Education
Counseling Psychology
Union County College
Cranford, NJSkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Representative
Lynnes Nissan
09.2024 - 02.2026
BDC Manager
Parkwood Automall
01.2022 - 08.2024
Case Manager
Libre by Nexus
12.2015 - 06.2017
Counseling Psychology
Union County College