MARIA MANAGO SIMPSON
West Monroe,LA
Summary
Won Hotel of the year 2022. Won top 50 Women of Leadership in Arkansas.
Overview
9
9
years of professional experience
Work History
General Manager
Courtyard by Marriott
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Haywood Tapestery by Hilton
07.2021 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
Assistant General Manager
Fairfield Inn And Suites Marriott
04.2018 - 07.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Housekeeper
Holiday Inn & Express
06.2016 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma - General Studies
Phoebus High
Hampton, VA05.1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
Timeline
General Manager
Courtyard by Marriott
07.2023 - Current
General Manager
Haywood Tapestery by Hilton
07.2021 - 07.2023
Assistant General Manager
Fairfield Inn And Suites Marriott
04.2018 - 07.2019
Housekeeper
Holiday Inn & Express
06.2016 - 07.2019
High School Diploma - General Studies
Phoebus High
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Jennifer CoppellJennifer Coppell
Bartender at Courtyard By MarriottBartender at Courtyard By Marriott
Houleye BarryHouleye Barry
Housekeeper at Courtyard by MarriottHousekeeper at Courtyard by Marriott
David HamanDavid Haman
IBCA Teacher at East Ouachita Middle SchoolIBCA Teacher at East Ouachita Middle School