Maria Martelo
Realtor
North Canton,OHIO
Overview
14
14
years of professional experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Real Estate Agent
Century 21 Homestar Realty
02.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Family Nanny
Laura Meiler
07.2020 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Taught children everyday skills and language.
- Involved children in caring for household pets and chores.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept children's areas neat and clean.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety.
Assistant Supervisor
Zimmer Biomet
05.2019 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Submitted documentation and reports to upper management.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Inspected manufactured assemblies and monitored progress toward production dates.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Restaurant Manager/Manager/Server Assistant
Biba Restaurant
04.2015 - 09.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 6 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Server
South Lane Bistro
05.2013 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Store Manager
Dunkin' Donuts
02.2010 - 05.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Education
Real Estate Agent - Real Estate
Hondros Real Estate
Online02.2023
No Degree - English-as-a-Second-Language Education
Gateway Community College
New Haven, CT04.2011
No Degree - English As A Second Language
Harvard University
Cambridge, MA03.2009
Bachelor - Psychology
Universidad Del Norte
Colombia11.2008
Skills
- Administrative Support
- Closing Sales
- Property Tours
- Marketing and Advertising
- Staff Management
- Lead Follow-Up
- House Showings
- Strong Organizational Skills
- MLS Updating
- Work Well Independently
- Open House Preparation
- Buying Trends
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Real Estate Agent
Century 21 Homestar Realty
02.2023 - Current
Family Nanny
Laura Meiler
07.2020 - Current
Assistant Supervisor
Zimmer Biomet
05.2019 - 06.2020
Restaurant Manager/Manager/Server Assistant
Biba Restaurant
04.2015 - 09.2018
Server
South Lane Bistro
05.2013 - 10.2015
Store Manager
Dunkin' Donuts
02.2010 - 05.2014
Real Estate Agent - Real Estate
Hondros Real Estate
No Degree - English-as-a-Second-Language Education
Gateway Community College
No Degree - English As A Second Language
Harvard University
Bachelor - Psychology
Universidad Del Norte
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