Maria Martin
Issaquah,Washington
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
Issaquah, Washington
07.2024 - 08.2026
- Achieved the highest customer satisfaction score in the district (97%) through employee development and service excellence.
- Maintained the lowest employee turnover rate in the store through effective hiring, onboarding, and coaching.
- Sustained 100% training completion for all team members.
- Achieved the lowest drive-thru times in the district while maintaining service quality.
Shift Supervisor
Starbucks
Moreno Valley, CA
12.2019 - 07.2024
- Improved cleanliness and customer service scores by 15 points, the highest in store history.
- Assisted with employee onboarding, training, and performance development.
- Built staffing schedules and coordinated workforce coverage.
- Managed cash handling, inventory controls, and operational reporting.
Store Manager
Spencer's Gifts
Moreno Valley, California
08.2021 - 02.2023
- Increased annual sales by 4%, helping grow the store to $1M+ in annual sales.
- Led the most accurate inventory count in the district/company for the year.
- Recruited, trained, and developed employees to improve performance and customer service.
- Managed scheduling, coaching, and compliance for store operations.
Guest Service Team Lead
Target
Menifee, CA
04.2015 - 12.2019
- Generated the highest number of RedCard applications in the store.
- Achieved the lowest self-checkout theft/shrink results through process oversight.
- Trained and developed team members to improve customer satisfaction and performance.
- Supported front-end operations, staffing, and administrative reporting.
Education
Bachelor of Science - Psychology
Arizona State University
Skills
Employee Relations
Recruiting & Onboarding
Training & Development
Performance Management
Workforce Scheduling
Personnel Records Management
Microsoft Office Suite (Word, Excel, Outlook)
Administrative Support & Data Entry
Timeline
Store Manager
Starbucks
07.2024 - 08.2026
Store Manager
Spencer's Gifts
08.2021 - 02.2023
Shift Supervisor
Starbucks
12.2019 - 07.2024
Guest Service Team Lead
Target
04.2015 - 12.2019
Bachelor of Science - Psychology
Arizona State University