Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Maria Morales

West Yellowstone,MT

Summary

Self-motivated Guest Services and Laundry associate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Guest Services Representative

Sweet Home Montana
West, TX
07.2023 - 01.2024
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled customer complaints professionally and efficiently.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered incoming calls from guests seeking reservations or general information.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Completed day-to-day duties accurately and efficiently.

Laundry Attendant

Sweet Home Montana
West Yellowstone, MT
07.2023 - 01.2024
  • Determined spotting procedures and proper solvents based on fabric and stain types.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Removed lint from dryer screens after each load.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Repaired or replaced damaged items following established procedures.
  • Folded dried articles neatly.
  • Maintained records of all laundry services provided in logbooks.
  • Inspected linen for tears or stains and treated them accordingly.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Stocked shelves with freshly laundered items in an orderly fashion.

Front Desk Receptionist

WorldMark by Wyndham
West Yellowstone, MT
05.2021 - 07.2023
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers warmly and made them feel welcome.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Laundry Attendant

WorldMark by Wyndham
West, TX
03.2021 - 07.2023
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Repaired or replaced damaged items following established procedures.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Folded dried articles neatly.
  • Inspected linen for tears or stains and treated them accordingly.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Delivered additional requested items to rooms upon request within reasonable timeframes.

Paraprofessional

West Yellowstone School
West Yellowstone, MT
08.2018 - 03.2021
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Distributed pencils, paper, textbooks and workbooks to students.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Maintained accurate records of student grades and academic progress reports.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Organized and labeled student materials when setting up classrooms.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Supervised small groups of students during instruction time.
  • Collaborated with special education staff to develop Individualized Education Plans.

Education

High School Diploma -

West Yellowstone High School
West Yellowstone, MT
06-2018

Skills

  • Customer Service
  • Reservation Management
  • Guest Relations
  • Data Entry
  • Knowledge of Local Area
  • Payment Processing
  • Food and Beverage Area Setup
  • Information Protection
  • Inventory Monitoring
  • Issue Resolution
  • Computer Skills
  • Complaint Handling
  • Chemical Handling
  • Laundry Room Processes
  • Transport and Sorting
  • Load Balancing
  • Sanitization Techniques
  • Laundry Storage and Distribution
  • Laundry Folding
  • Stain Removal
  • Item Sorting

Languages

Spanish
Professional
English
Professional

Affiliations

  • Fly Fishing
  • Skiing
  • Painting

Timeline

Guest Services Representative

Sweet Home Montana
07.2023 - 01.2024

Laundry Attendant

Sweet Home Montana
07.2023 - 01.2024

Front Desk Receptionist

WorldMark by Wyndham
05.2021 - 07.2023

Laundry Attendant

WorldMark by Wyndham
03.2021 - 07.2023

Paraprofessional

West Yellowstone School
08.2018 - 03.2021

High School Diploma -

West Yellowstone High School

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Maria Morales