Maria Morfin
Vancouver,US
Summary
Experienced Server Supervisor with one year of leadership experience overseeing front-of-house operations in a fast-paced restaurant environment. Skilled in supervising and supporting serving staff, maintaining high standards of customer service, resolving guest concerns professionally, coordinating daily operations, and ensuring efficient teamwork. Recognized for strong communication, organization, and the ability to lead by example while creating a positive dining experience for guests. Resourceful Personal Assistant and House Manager with strong expertise in operational oversight and quality assurance. Proven ability to create organized environments while delivering high standards of service. Experienced in supporting leadership through attention to detail and proactive problem-solving. Background in high-paced dining environments, ensuring accuracy and efficiency under pressure. Committed to continuous improvement and making impactful contributions.
Overview
14
14
years of professional experience
Work History
Waitress
01.2013 - Current
- Provided outstanding customer service in high-pressure dining settings, enhancing guest satisfaction.
- Coordinated orders and accommodated special requests to create a smooth and enjoyable dining experience.
- Cultivated strong interpersonal and multitasking abilities while engaging with a diverse range of customers.
Quality Assurance
Aimes Consulting
Bakersfield, US
10.2024 - 06.2025
- Collaborated with multidisciplinary teams to develop tailored support plans, enhancing client outcomes and engagement.
- Conducted audits to identify service gaps, enabling targeted interventions and increasing client engagement.
- Collaborated with multidisciplinary teams to develop tailored support plans, significantly improving client outcomes and engagement.
- Facilitated training sessions for staff on best practices, strengthening team capabilities and enhancing overall service quality.
- Maintained thorough documentation of client interactions to ensure compliance and improve tracking of service effectiveness.
- Improved clients' overall well-being by providing tailored support services.
Personal Assistant & House Manager, CEO
home
Bakersfield, US
05.2023 - 10.2024
- Streamlined daily schedules, appointments, and household operations for optimal time management.
- Collaborated with vendors, contractors, and staff to facilitate seamless household management.
- Provided personal support, travel planning, and event coordination.
Server Supervisor
Uncle John’s
San Jose, CA
05.2022 - 05.2023
- Led by example by providing exceptional customer service while supporting team members during high-volume periods.
- Supervised and supported a team of servers during daily operations to ensure efficient, high-quality guest service.
- Coordinated staff assignments and monitored workflow during busy shifts to maintain smooth restaurant
operations. - Coordinated staff assignments and monitored workflow during busy shifts to maintain smooth restaurant operations.
- Developed and implemented onboarding and training programs for new team members on service standards and company policies.
- Collaborated with management to maintain a positive work environment and improve team performance.
- Ensured compliance with food safety, sanitation, and company policies.
- Assisted with opening and closing procedures, including cash handling, side work complaint, and shift readiness.
Education
Psychology & Sociology
Bakersfield Community College
Skills
- Schedule Coordination
- Time Management
- Customer Engagement
- Conflict Resolution
- Team Leadership
- Decision Making
- Problem Solving
- Adaptability
- Safety Protocol
- Safety Awareness
- Critical Thinking
- Multitasking
Languages
- Spanish
- English
Personal Information
Date of Birth: 05/22/95
Timeline
Quality Assurance
Aimes Consulting
10.2024 - 06.2025
Personal Assistant & House Manager, CEO
home
05.2023 - 10.2024
Server Supervisor
Uncle John’s
05.2022 - 05.2023
Waitress
01.2013 - Current
Psychology & Sociology
Bakersfield Community College