Hi, I’m
Maria Munoz-Gutierrez
Winder,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Am a dependable candidate and able to successfully manage multiple priorities with a positive attitude.
Overview
1
Certification
Work History
Diversity Insurance Services
Insurance Agent
09.2023 - Current
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
AutoZone
Customer Service Associate
07.2023 - 12.2023
Job overview
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Winder-Barrow High School, Winder, GA
High School Diploma
05.2023
Skills
- Team Collaboration
- Appointment Scheduling
- Customer Support
- Client Relationship Management
- Fluent Bilingualism
- Confidentiality Maintenance
Certification
- Spanish and English Legal Interpretation Certificate - [Since 2022]
- Certified in Notary - [Since 2024]
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Diversity Insurance Services
09.2023 - Current
Customer Service Associate
AutoZone
07.2023 - 12.2023
Winder-Barrow High School
High School Diploma
- Spanish and English Legal Interpretation Certificate - [Since 2022]
- Fluently Bilingual
- CPR Certified
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