Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Maria Nash

Winton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

General Manager

Envy Fine Clothing
08.2010 - Current
  • Performs buying of merchandise duties for $2M of inventory
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Research new and current retail trends
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Recruited, maintained, developed and motivated an outstanding team
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Call Center Management

AT&T
01.2000 - 01.2010
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
  • Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.

Education

High School Diploma -

Atwater High School
Atwater, CA

State Licence - Phlebotomy

First Lady Permanente
Turlock, CA
06.2023

Skills

  • Staff Supervision
  • Expense Control
  • Customer Relationship Management
  • Advertising and Marketing
  • Employee Scheduling
  • Administrative Skills
  • Sales Analysis
  • Quality Management
  • Account Management
  • Schedule Management
  • Performance Evaluations
  • Operations Management

references

  • Ariel Recasens Co-Worker209-631-7720
  • Yvette Watters, Business Owner, (209) 761-2367

Timeline

General Manager

Envy Fine Clothing
08.2010 - Current

Call Center Management

AT&T
01.2000 - 01.2010

High School Diploma -

Atwater High School

State Licence - Phlebotomy

First Lady Permanente

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Maria Nash