Maria Nazario
Richmond,TX
Summary
Dynamic professional with a proven track record at Amazon, excelling in problem analysis and communication. Successfully resolved complex issues, enhancing service delivery and reducing error rates. Adept at training and mentoring, fostering a culture of operational excellence while demonstrating adaptability in fast-paced environments. Proficient in data interpretation and warehouse monitoring.
Overview
4
4
years of professional experience
Work History
Inbound Problem Solver
Amazon
10507 Harlem Rd, Richmond, TX 77407
01.2022 - Current
- Resolved tote issues efficiently through effective problem-solving techniques.
- Analyzed complex issues to provide timely solutions, enhancing end of shift handout
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Experience using excel
Learning Ambassador
Amazon
10507 Harlem Rd, Richmond, TX 77407
01.2022 - Current
- Facilitated onboarding and training sessions for new hires
- Developed and implemented engaging learning materials to enhance employee performance.
- Coordinated feedback sessions to assess training effectiveness and identify improvement areas.
- Mentored team members, promoting knowledge sharing and operational excellence.
Process Guide
Amazon
10507 Harlem Rd, Richmond, TX 77407
01.2022 - Current
- Facilitated communication between departments to align priorities and improve overall workflow efficiency.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Worked closely with management staff
Supervisor
Kroger
11003 Shadow Creek Pkwy, Pearland, TX 77584
12.2021 - 01.2023
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained new team members on operational procedures and customer service excellence.
- Resolved customer inquiries promptly, enhancing overall shopping experience and satisfaction levels.
- Assisted in scheduling shifts, improving workforce efficiency and coverage during peak hours.
Education
Associate of Science - Radiology
Lonestar College
9191 Barker Cypress Rd, Cypress, TX 7743305-2028
Skills
- Problem analysis
- Data interpretation
- Time management
- Warehouse monitoring
- Excellent communication
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Inbound Problem Solver
Amazon
01.2022 - Current
Learning Ambassador
Amazon
01.2022 - Current
Process Guide
Amazon
01.2022 - Current
Supervisor
Kroger
12.2021 - 01.2023
Associate of Science - Radiology
Lonestar College