MARIA NEGRETE
Hesperia,CA
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Also, skilled at building connections with customers to promote products. Excellent bilingual communication skills combined with analytical and attentive nature. Dedicated to understanding client needs and fostering relationships with customers.
Overview
7
7
years of professional experience
Work History
Sales Agent
Farmers Insurance Agency
01.2020 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Customer Service Representative
Farmers Insurance Agency
12.2016 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Associate of Science - Radiologic Technology
Chaffey College
Rancho Cucamonga, CA01.2027
Skills
- Organizational Skills
- Cross-Cultural Communication
- Verbal Communication
- Adaptability
- Attention to Detail
- Interpersonal Skills
- Prompt and Friendly
- Customer Service
- Self Starter
- Ability to Receive and Apply Constructive Criticism
Languages
English
Spanish
Timeline
Sales Agent
Farmers Insurance Agency
01.2020 - Current
Customer Service Representative
Farmers Insurance Agency
12.2016 - 12.2019
Associate of Science - Radiologic Technology
Chaffey College
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