Maria Ortiz
San Francisco,CA
Summary
Highly motivated customer service professional that is well-versed in, product placement and sales. Extensive experience in people-centric roles and building good clientele relationships. Willingness to take on new roles, to elevate skills and take on new challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
JCCSF
01.2024 - Current
- Greeted and interacted with up to 400+ members each shift.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer service behavior to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records.
- Continuously learning new software systems, such as Salesforce and Flash Parking, as needed.
Sales Associate, Kids Section
Zara
09.2021 - 06.2022
- Interacted with kids/parents daily, and assisted 100+ customers daily.
- Placed and rotated merchandise, in order to maintain product availability and store appearance.
- Delegated responsibilities and occasionally trained new on-boarding team members.
- Processed shipment, tagged and prepped merchandise to be placed onto sales floor.
Luxury Sales Associate
Eileen Fisher
09.2019 - 12.2019
- Created brand awareness about Eileen Fisher's sustainability mission to customers.
- Maintained visual standards and carefully curated floor sets to upkeep luxurious ambiance.
- Worked collaboratively with team and associates from other locations, to allocate products for clients.
Education
Bachelor of Science - Fashion Merchandising
San Francisco State University
San Francisco, CASkills
- POS System
- CRM: Salesforce
- Branding
- Merchandising and Display
- Market Research
- Leadership
- Spanish
- Microsoft Excel, Outlook, Word
projects
San Francisco State Fashion Show 2020: Euphoria
- Collaborated with team to conduct fashion show showcasing diversity and inclusivity issues in the industry, particularly with the disabled community.
- Experimented with social media applications, in order to drive attention for our first digital fashion show: Euphoria.
Senior Thesis: Social Media Influencers
- Conducted a statistical analysis on consumer behavior, relative to different identity variables in the apparel industry.
- Interviewed and compiled data from 200+ individuals.
- Compiled and analyzed data, using SPSS, to determine our findings using different variables.
Timeline
Customer Service Representative
JCCSF
01.2024 - Current
Sales Associate, Kids Section
Zara
09.2021 - 06.2022
Luxury Sales Associate
Eileen Fisher
09.2019 - 12.2019
Bachelor of Science - Fashion Merchandising
San Francisco State University
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