Maria Ortiz-Reyes
Goodyear,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Server
Arriba Mexican Restaurant & Lounge
Goodyear, AZ
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Associate
Ross Dress For Less
Goodyear, AZ
10.2017 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Manager
B&M Muffler
Tolleson, AZ
11.1998 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
Agua Fria High School
Avondale, AZSkills
- Team Player
- Customer Service and Rapport
- Natural Leadership
- Billing and Payment Processing
- Sales Expertise
- Cash Register Operations
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Job Assignments
- Overseeing Employees
- Accounts Payable and Receivable
- Spanish Interpreting
Dance and weightlifting
To be able to make time to attend dance class and weightlifting, re energizes me. It is a refresher to start a new day with all that I can give.
Timeline
Server
Arriba Mexican Restaurant & Lounge
04.2022 - Current
Associate
Ross Dress For Less
10.2017 - Current
Manager
B&M Muffler
11.1998 - 09.2022
High School Diploma -
Agua Fria High School
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